Interactive job aids
Step-by-step guides with branching logic that walk people through complex procedures and adapt to their answers.
Internal tools & job aids
Tools that help your team get it right the first time.
We turn procedures, reference material and tribal knowledge into interactive job aids, checklists and dashboards that guide people through the work instead of leaving them to dig through binders.
Sound familiar?
When the knowledge is hard to reach, the work slows down and mistakes creep in.
- Procedures live in a binderThe steps are written down somewhere, but in a format nobody can follow while actually doing the job.
- New hires take months to ramp upTraining depends on shadowing experienced staff, who have their own work to do.
- Missed steps cause reworkSmall errors in a multi-step process get caught late, when they are expensive to fix.
- Reports are built by handSomeone spends hours every week pulling numbers into a spreadsheet so leadership can see what's happening.
What we build
Focused tools that do one job well for the people who use them.
Smart checklists & forms
Checklists and forms that validate as you go, so required steps and fields can't be skipped.
Dashboards
Live views of the numbers that matter, replacing the weekly spreadsheet scramble.
Calculators & lookup tools
Fast, reliable answers to routine questions that otherwise mean searching manuals, tables and codes.
Reference & training portals
Searchable, organized reference material that new and experienced staff can find answers in quickly.
Not sure yet?
Show us the procedure or spreadsheet that causes the most trouble. We'll suggest the simplest tool that fixes it.
How we build it
A job aid only works if people actually use it. We design with the people who do the work.
- Designed alongside the people who do the work, not just the people who manage it
- Plain-language steps, with no jargon unless your team uses it
- Fast and simple on the devices your team already has
- Accessible to people using keyboards, screen readers and larger text
- Content your staff can update without calling a developer
- Tested against real scenarios before rollout
How an engagement works
Small, focused tools can often go from idea to daily use quickly. Every phase has a written scope and a fixed quote.
Walk through the work
A free consultation and a look at the real procedure, form or report, ideally with someone who does it every day.
Prototype & build
A clickable prototype your team tries early, then the finished tool, refined with their feedback.
Rollout & support
Launch, a short walkthrough for users and an optional support plan for updates as procedures change.
What you receive
You own the tool and everything needed to keep it current.
- Source code in your repository
- A content guide for updating steps and reference material
- Documentation and hosting setup
- A walkthrough session for users and admins
Questions
Can our staff update the content?
Yes. We design tools so that routine content such as steps, notes and reference data can be updated by your team without code changes.
Can it work inside a restricted network?
Often, yes. Tools can be built to run in your own environment without outside services. WAKO Digital's engineer holds a U.S. Secret clearance for cleared government and defense work.
Can it connect to our existing data?
Yes. Tools can read from your databases, spreadsheets or APIs, so information stays in one place.
Is a small project worth it?
Frequently. A single tool that removes an hour of work a day for a team pays for itself quickly, and we'll tell you up front if it won't.
Related services
Which procedure trips your team up?
Tell me about the task. I'll reply within one to two business days with ideas for the simplest tool that would help.
Start a project