FAQ
Questions, answered.
Who you'll work with, how quotes and pricing work, and what you own when we're done. Don't see your question? Ask it directly.
Working together
Who will I actually work with?
You work directly with the engineer, Walter Wawra, who designs and writes your software. No hand-offs, no account managers and nothing lost in translation.
Do you only work with businesses in El Paso?
No. WAKO Digital is based in El Paso, TX, and works with clients anywhere.
How does a project start?
With a free consultation to understand the problem, your users and the systems already in place. Then you get a written scope, architecture and fixed quote before any building starts. See how we work.
How quickly will you get back to me?
Within one to two business days of your message.
Do you take government or defense work?
Yes. WAKO Digital can work on government contracts, including defense projects, and its engineer holds a U.S. Secret security clearance for work that requires one.
Pricing & quotes
How much does a project cost?
It depends on what's being built, so every project gets a fixed quote after the free consultation and a written scope. You see the full price before any work starts.
What if the scope changes partway through?
Changes beyond the agreed scope are discussed and quoted before they happen. Nothing extra is built or billed without your approval.
What does ongoing support cost?
Websites and web apps can be covered by the monthly care plan for $100 a month: maintenance, changes that take under an hour and a monthly analytics review. Larger work is quoted separately.
Websites & search
How long does a website take?
A typical business website takes a few weeks to about a month from approved scope to launch, depending on the number of pages and content.
Do you guarantee search rankings?
No one honestly can. We guarantee the technical foundations search engines look for, and track your results so you can see what's working.
Can I update the site myself?
Yes, for routine content. We can also handle updates for you on a monthly care plan.
Can you take over a website or app someone else built?
Yes, after a short onboarding review so we understand how it's built and can flag any risks before taking it on.
Ownership & security
Who owns the code, domain and accounts?
You do, from day one. Code, infrastructure, accounts and documentation belong to you, with no lock-in.
Where will my site or app be hosted?
On fast, secure hosting chosen for your needs, set up in your name with HTTPS and documented so you keep control.
How do you keep software secure?
Security is the starting point, not an upgrade: least-privilege access, encryption, short-lived credentials, HTTPS and security headers by default, and automated tests on every change.
Still have a question?
Ask it directly. Tell me about your business or project and I'll reply within one to two business days.
Start a project